General conditions

Last change on 04/09/2023

General sales and cancellation conditions

These general terms and conditions govern the purchase from Swiep with registered office at Zwaluwenlaan 3, Rotselaar, registered in the KBO with number BE0884.446.654, e-mail (hereinafter referred to as 'Swiep'). In addition, any legal relationship between Swiep and the Client (collectively referred to as the 'Parties'), governed by these general terms and conditions, possibly supplemented by specific terms and conditions, unless expressly deviated from in writing.

Article 1 – Application

1.1. The terms and conditions apply when a training package (online or in person – hereinafter 'the services') is booked or an order for tickets or digital products via the Swiep webshop (hereinafter 'the products') is placed by a visitor to this site (hereinafter referred to as 'the Client').

1.2. When ordering a service or product via the Swiep website or webshop, the Client must expressly accept these general terms and conditions, thereby agreeing to the applicability of these terms and conditions to the exclusion of all other terms and conditions. Acceptance of the Conditions is also derived from the normal performance of the services by Swiep.

1.3. Swiep reserves the right to change or delete the general terms and conditions at any time without any prior notice being necessary. The general terms and conditions that were included on the website and order confirmation at that time apply to every order, with the exclusion of any older or newer provisions.

1.4. If one of these conditions is not legally valid for any reason, the other conditions remain fully applicable.

1.5. The Client is solely responsible for the accuracy of all data he or she provides. By placing an order or booking a service via the website, the Client confirms that he is a natural person, legally competent and at least 18 years old. Swiep bears no responsibility for orders placed by persons or entities that do not meet these criteria or for incorrect data entry by the Client.

Article 2 – Conclusion of the agreement and ordering process

2.1. Commercial documents and offers do not create any obligations on the part of Swiep.

2.2. The agreement between Swiep and the Client is only concluded when the order for tickets or services placed by completing the order form by the Client is validated with a confirmation sent by e-mail by Swiep. The confirmation will be sent to the e-mail address provided by the Client. It is the Client's responsibility to ensure that messages do not end up in the spam folder. For the ordering of tickets, confirmation is only possible after acceptance of the General Terms and Conditions and full payment of the ordered products by the Client.

2.3. Orders are not binding for Swiep as long as they have not been confirmed by e-mail or any other appropriate means of communication after completing the ordering process.

Article 3 – Product prices

3.1. The sales prices indicated in the webshop for products on the date of the order are the applicable prices. The prices are also stated in the order overview. These prices are expressed in euros. After payment, the Client will receive an invoice.

3.2. Swiep does not charge any shipping or delivery costs to the customer.

Article 4 – Online payment

4.1. Payment takes place immediately after ordering. Swiep offers various ways to securely pay online orders electronically via the payment system and payment terms of payment provider Mollie. By placing an order and making payment via the Swiep webshop, the Client also declares that he has taken note of the general terms and conditions of the payment provider and accepts to be bound by them.

4.2. No order will be validated without prior receipt of the corresponding payment.

Article 5 – Liability, indemnities, force majeure and exclusions

5.1. Except for the explicit commitments entered into by Swiep under these general terms and conditions, Swiep's liability is limited to the liability that is mandatory by law.

5.2. Swiep makes every effort to ensure that the website and webshop are accessible and available 7 days a week, 24 hours a day. However, it is possible that access to the site may be interrupted due to maintenance, website or network updates or other causes or interruptions through no fault of Swiep. Swiep cannot be held liable for any losses or damages resulting from such interruptions. Nor is it liable for damage caused directly or indirectly by the use of the website or the webshop, the possibility of placing an online order, nor by any other act of the Client or of a third party, regardless of whether these are caused by an error or negligence, for example (not limited to) due to a design, material or manufacturing defect in the product. Swiep also has no personal information obligation for online orders.

5.3. Swiep is not liable for any material or physical damage, indirect damage or consequential damage suffered by the Client and/or his appointees for any reason whatsoever, including (not limited to) a shortcoming, negligence, error or serious fault on the part of him or her appointees. or suppliers.

5.4. Finally, Swiep cannot be held liable for delays or defects in the execution of the agreement if these delays or defects are the result of facts or circumstances that are independent of its control, that cannot be foreseen and that cannot be avoided (force majeure). ), such as (non-exhaustive): illness or unavailability of the persons performing the work, blocking of distribution or out-of-stock of certain products. If Swiep is affected by a force majeure situation, it will immediately inform the Client in writing.

5.5. To the extent that any liability is nevertheless retained, it is limited to reimbursement of the price of the product.

5.6. The website is only intended to provide general information to the Client about Swiep's products and activities. Swiep only has a best efforts obligation with regard to access, the ordering process, delivery or other services.

5.7. Swiep may place links to other internet sites on the pages of its website. However, Swiep is not responsible for the content of these sites, the advertised products, services or other materials from external sources or for any alleged or actual damages or losses that may result from the use of or connection with such sites or external sources.

Article 6 – Cancellation of orders

6.1. The order for tickets can only be legally canceled by the Client by registered letter or e-mail. In the latter case, the cancellation is only valid when Swiep has sent a confirmation of receipt to the Client.

6.2. Cancellation means: canceling and/or not showing up (online or in person) for the training without prior cancellation for any reason, except in cases of proven force majeure.

6.3. In the event of cancellation of a service by the Client 30 calendar days before the performance date, 35% of the total amount will be charged as a cancellation fee. In the event of cancellation between 14 and 30 calendar days prior to the agreed performance date, the compensation is 75% of the total amount. If the cancellation occurs later than 14 days before the agreed performance date, the compensation is 100% of the total amount.

6.4. Swiep reserves the right to cancel a performance training in the event of insufficient registrations or to change the performance or training or offer suitable alternatives in consultation with the participant(s). In the event of a complete cancellation by Swiep, the full amount paid by the Client will be refunded. However, the client is under no circumstances entitled to compensation.

Article 7 – Intellectual property

Designs, concepts, creations, choice of materials, illustrations, logos, drawings, photos, images, design and manufacturing methods, (product) descriptions, data, product or company names, texts, etc. that are developed and/or used by Swiep, in whatever form, are and remain the property of Swiep, as well as any documentation that would be made available to the Client in this regard or placed on the website. Publication or other forms of disclosure of this is only possible after written permission has been obtained from Swiep.

Article 8 – Processing personal data

8.1. By placing an order or booking a training course or workshop, the Client gives Swiep his express permission to process his personal data with a view to the preparation and shipment of the products he ordered or the delivery of the ordered service. In addition, the data provided can also be used for client management, the newsletter, advertising or marketing purposes and statistical information collection about Swiep's clients. In this context, Swiep also refers to its privacy statement at

8.2. The controller, Swiep, respects the General Data Protection Regulation of May 24, 2016 with regard to the protection of private life in the processing of personal data. In accordance with this Regulation, the Client has a legal right to inspect and correct his personal data. , as well as the right to have his data completely deleted. To this end, the Client must send a written, dated and signed request to Swiep, with proof of identity (copy of identity card).

8.3. All personal data obtained and processed via the website or webshop will be treated confidentially and will under no circumstances be passed on to third parties.

Article 9 – Complaints

Any complaints should be addressed to Swiep (

Article 10 – Applicable law and competent authorities

10.1. These general terms and conditions and the overall legal relationship between Swiep and the Client are governed by Belgian law, even if an order is placed from abroad. The application of the Vienna Sales Convention on International Sales Contracts (1980) is expressly excluded.

10.2. The Client accepts electronic evidence.

10.3. Any disputes arising from or related to the legal relationship between Swiep and the Client will be settled exclusively by the court of Leuven.


Zwaluwlaan 3


T | 0472 59 21 55
M |